Terms for using Donor Camp

These Terms of Service are an agreement between Donor Camp and the organization or person accessing the Service. If you use Donor Camp for an organization, campaign, PAC, nonprofit, agency, consultancy, or other entity, you represent that you have authority to bind that entity to these Terms.

By creating an account, signing in, installing a pixel, connecting an integration, importing data, using enrichment, or otherwise using the Service, you agree to these Terms and our Privacy Policy. If you have a signed order form or separate written agreement with Donor Camp, that document controls if it conflicts with these Terms.

Donor Camp helps fundraising teams collect donor-intent signals, normalize events, score leads, manage suppression controls, create alerts, run Camps, connect inbound and outbound workflows, and use enrichment features where enabled.

• You must provide accurate account and organization information and keep it current.
• You are responsible for users invited to your workspace, their permissions, and all activity under your account or workspace.
• You must keep credentials confidential, use reasonable access controls, and notify Donor Camp promptly if you suspect unauthorized access.
• Donor Camp may suspend or limit access to protect the Service, comply with law, prevent abuse, address unpaid fees, or respond to a security issue.

Customers own or control the data they submit to Donor Camp, including leads, donor records, webhook payloads, CSV imports, settings, suppressions, and workflow configuration. You grant Donor Camp permission to process customer data as needed to provide, secure, support, and improve the Service and as otherwise allowed by your agreement with Donor Camp.

• You must have all rights, notices, permissions, consents, legal bases, and platform approvals needed to provide customer data to Donor Camp and use the Service.
• You are responsible for your own privacy policy, cookie or tracking notices, donor disclosures, suppression practices, retention choices, and responses to privacy requests.
• You must not upload Social Security numbers, government IDs, financial account credentials, health data, biometric identifiers, children's data, or other high-risk sensitive data unless Donor Camp has agreed in writing.
• You must not use Donor Camp to make credit, employment, housing, insurance, lending, tenant-screening, education, healthcare, or similar eligibility decisions.
• You must not use Donor Camp to infer, target, or discriminate based on protected traits or sensitive categories except as expressly permitted by law and written agreement.

Donor Camp tracking and enrichment features can involve regulated or sensitive contexts, especially for political, nonprofit, donor, and fundraising activity. You are responsible for using those features lawfully and transparently.

• Install Donor Camp pixels only on sites, forms, and pages where you have authority to do so and where the platform permits that use.
• Use the pixel and collector only for lawful analytics, attribution, security, fundraising-intent, and workflow purposes disclosed to the relevant audience.
• Do not use pixel data, IP/company matches, lead scores, or enrichment results as the sole basis for contacting someone if consent, suppression, telecom, email, campaign-finance, platform, or other rules require more.
• Use person enrichment only with authorized source data, appropriate disclosures, suppression checks, and human review.
• Honor do-not-contact, do-not-enrich, opt-out, unsubscribe, suppression, and deletion choices across your outreach systems where required.
• Do not attempt to re-identify anonymous visitors except through authorized workflows and data you have the right to use.

You may not use Donor Camp to:

• Violate laws, regulations, platform terms, campaign-finance rules, privacy rules, anti-spam rules, telecom rules, or donor-protection requirements.
• Send malware, spam, abusive payloads, fraudulent data, or traffic that disrupts the Service or other customers.
• Probe, scan, bypass, disable, overload, or interfere with Donor Camp systems, security, rate limits, or access controls.
• Scrape, resell, broker, sublicense, or commercially exploit Donor Camp data, enrichment outputs, or service access except as expressly allowed.
• Reverse engineer the Service, copy product features for a competing service, or remove proprietary notices except where law allows otherwise.
• Use the Service to harass, intimidate, discriminate, suppress lawful participation, or target people in a way that is unlawful or unsafe.

Donor Camp may interoperate with third-party platforms and providers, including donation platforms, hosting and database providers, authentication tools, enrichment providers, email or notification services, payment processors, webhook infrastructure, Zapier, and other customer-configured integrations.

• Third-party services are governed by their own terms, policies, availability, and security practices.
• You are responsible for the accounts, credentials, endpoints, permissions, and payloads you configure in third-party integrations.
• Donor Camp is not responsible for changes, outages, errors, data handling, or policy decisions by third-party services.
• If a third-party service changes its API, terms, pricing, or availability, Donor Camp may need to modify, pause, or remove related features.

Free, trial, beta, or early-access features may be limited or discontinued. Paid plans, usage fees, enrichment credits, add-ons, taxes, renewal terms, and cancellation rules will be described in the applicable order form, checkout flow, invoice, or written agreement.

• You authorize Donor Camp and our payment providers to process applicable charges and taxes for paid services you choose.
• Fees are non-refundable unless an order form, written agreement, or applicable law says otherwise.
• Donor Camp may suspend paid features for overdue amounts after reasonable notice, unless the amount is disputed in good faith.
• Usage-based or enrichment-based limits may apply even if the user interface has not yet surfaced all metering details.

Questions about these Terms can be sent to legal@donorcamp.com. Privacy questions should be sent to privacy@donorcamp.com.